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We love this blender...1yr later still a work horse
My wife and I have morning protein shakes everyday. We have always been disappointed with all of the blenders we have bought over the years. None of the blenders really chopped or grind the ice well...Except this one!!! I had not herd of Breville and I was not looking to spend $200 for a blender.It was on sale for $150.00 and we thought we give it a try. VERY HAPPY. One year later and still love it.
My wife loves the "Snow" option. She grinds and eats Ice all day (I bought her a separate ice making machine!). This machine is a work horse.
I see some people have had a problem with theirs...not us. -
Blends well but design flaw with leaking blender pitcher
Purchased about three weeks ago. My wife and I make protein shakes on a daily basis. It leaks periodically.
I thought we were just not tightening enough (even though it specifically instructs not to). At this price, this definitely shouldn't be happening. I was going to buy a second pitcher because we use so often, but, after reading all the reviews, will hold off until Breville fixes what should be a simple design change. I wouldn't mind spending the $90.00 for the new pitcher (even though it's as expensive as many complete blenders from other companies), but to do so now, before they correct the design flaw would make no sense. Maybe if they read enough of these emails, they will correct the problem, and make good for existing purchases.
On another note, we also have a Breville Toaster Oven, now, for about six months and love it.
From Breville:
Chip, thanks for your feedback. We passed this along to our product development team.
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Burning rubber!!
Just blended a soup to find my blender smoking and smelling like burning rubber. I have had this blender for about 14 months and, up until this point, loved it! I must say I am disappointed with the fact that the blade assembly just failed on me. I haven't used this blender too much, probably about 30-40 times since we first got it... I'm on hold with Breville now, waiting for a customer rep to pick up (8 mins so far). I wonder if they will charge me for the part...
After 10 minutes on hold, the Breville system asks for your phone number and promises to call back (a nice touch, only wish they offered me this option 10 minutes ago...). Waiting for the call now...
Still waiting for the call back... (40 mins now)
In the meantime, I have been to Amazon and have read a bunch of reviews on this blender. Everyone seems to love it, minus the people who complain about the "leakage" that occurs if you don't tighten the base enough. Happened to me once and I learned from my mistake. They were a few complaints about the blade assembly burning out, it seems I'm not the only one. I have to think this a pretty serious design flaw... I cut and pasted this from a review on Breville... "....we started it up and could smell something like rubber burning. Turns out that's exactly what was burning. The blade assembly has a ball bearing surrounded by a rubber gasket. The bearing had rusted and corroded and the heat from the bearing started to melt the rubber and hence the smell. I am baffled why the bearing rusted if the rubber was doing it's job but it may just be a product defect or poor design." Interesting...
Just went to taste my soup and realize that the busted blade assembly polluted my soup! There is granulated black rubber blended within my soup!! This is a disaster, not only is my blender broken but my soup ruined!
Just got the call back from Breville... I have to say I am impressed. The customer service rep was lovely and explained to me what had happened. She then decided to replace my whole unit, free of charge. She e-mailed me a Fed Ex label to ship my broken unit back to them and I should be my new blender in a few days. Thanks Breville! That is the way to service your customers!!!
- Very Disappointed This is a great blender, but with some serious design flaws. NOT "crevice free"!!! Mold has grown in areas of the blender that you can't get to by taking things apart (yes, I purchased the small star shaped tool to get it as taken apart as possible). Tends to leak unless you tighten it to the point that you can't un-tighten it. Finish on base appears to be oxidizing and has chipped off in various areas.
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Love it
I've lost 20 pounds since last summer using the Smoothie Function.
Simply put the ingredients in and press the button. While it runs, put everything away.
Cleanup is a snap by rinsing with water, filling halfway, the running the smoothie function again. -
So far, so good
I've had this blender for 2 weeks, we make a giant 3 pound smoothie every morning, the smoothie button actually works quite well. The unit definitely has enough power, it actually tries to spin the whole unit, it has so much force. I was a bit put off at first with the 60 second timer limit, but it's nice to be able to start it and walk away knowing it will shut off.
My one complaint is the glass carafe. It's actually TOO heavy duty, it's so heavy, I expect it will get dropped and break before long. A high impact plastic option (such as the one that comes with the higher end hemisphere model) would be very welcome. - Blade Assembly Wore Out I have had this for just over a year and the blade assembly has worn out. It won't turn and if used, the rubber base will burn due to the friction. So it is unusable now. Since it is out of warranty, I'll have to pay for a new part, but unless that extends the warranty another year, I'm not likely to do that.
- Outstanding Results But Doesn't Last for the Duration I love the way it blends smoothies and it purees great. I did have a big leaking problem though and I think it was the assembly but we will soon see. I just returned the one I bought with this problem and haven't used the new one yet. But based on these reviews I might be still in for a leaking problem and may need to go to a different blender. This blender cost too much money for leaking problems.
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Loved, the blender, but have had numerous mechanical problems!
I love the blender- when it works! We have had a motor problem, and now a problem with the canister fitting on the blender bottom. Everything leaks out now.
Tory,
Pleas email us at askus@brevilleusa.com for help. Sorry for your troubles. -
Disappointing !
I got this blender from Macys and used once.(Dec 29th 09)
IT LEAKS !!!
I am thinking to return it before I get bigger problem.
But I love the look of it.
From Breville:
Please email us at askus@brevilleusa.com for help. Sorry for your inconvenience.
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