"I have owned the BKC700XL for over a year-and the pump in my machine is barely pumping the water into the heat reservoir. It worked fine until now...the pump is making odd noises so I assume it is giving up."

"Everything about this coffee maker has been very good, except the one repair part I've needed. One small rubber washer needed to be replaced and my only alternative was to replace the entire sub-assembly. Nothing is better than knowing each cup of coffee will be fresh and taste exactly the same as the last cup.

For those folks I see complaining about the strength of the coffee I suggest they talk to customer support. I think they will find what they seek is more a matter of which type coffee and how it was roasted than this machine.

I still buy Breville when I need any small appliance."

"Just purchased the Breville 700 unit and it looks very nice in the kitchen! Works perfectly, cofffee is strong. I love all the options and able to brew my own grinds in the my-k-cup adapter. Look forward to many cups of coffee."

"We just bought a new single cup one yesterday. The coffee it makes is very weak and not strong enough to drink. It is not the quality of coffee of our old machine. Not worth the money we spent on it."

"Bought the 600 refurbished. I've been through two machines already and now out of stock so although Breville (it is under warranty for 1 year and I only purchased June 27th) is sending a refurbished 700, they won't do it until I send back the old machine - so that leaves us without our machine for about 2 weeks (they're in CA and i'm in NC).

Since we do not have another coffee pot available, we are without coffee (makes me cranky just thinking about it). When the 600 was working it was wonderful - hoping like all get out that the 700 refurb sent to me will work or I'm sure I will be writing again. Interesting also to be told on the phone my original purchase date will be expiration of the warranty - no kidding? what about the 2 weeks shipping and the 1/2 weeks since June I haven't been able to use the machine coz it was defective??- guess that's my bad for ordering!

Very disappointing service, should ship the machine out and allow the customer to return the old using the same box and packing - but i will go buy a box tomorrow, ship to Breville and wait ...

Sigh.


~Breville Response~

Julie,

We do sincerely apologize for the continued issues you are having with your unit. I did reach out to you to try and explain some of the reasoning behind the policies that are making you wait a bit longer for your unit. I would like to thank you for this very forthright and honest review of the issues you've had. We do take these to heart and your concerns have been forwarded on.

We look forward to hearing from you when you do drop off that defective unit so that we can get your replacement to you as expeditiously as possible.

Thank you again, Julie and have a great day.

Renee~"

"I've owned my coffee maker for about 6-7 months now and love it as much as I did the first day. Yes, it is pricy but well worth the $$s. No regrets!! It's so nice to have a FRESH cup of coffee at any time. No more reheating or wasting coffee. KCups purchased thru' Keurig are discounted when you join the coffee club so all in all I don't find I'm spending more on coffee than before. This machine is fabulous and I'm sooooo happy I have it."

"Bottom line is this machine looks great, works great,and its very convenient but it does not make a strong cup of coffee. And if you love strong coffee, you'll end up using this machine more out of convenience than want. Keep your drip coffee or french press machine handy on those days you want a rich cup a joe. There are a number of different K-cups to purchase. Newmans seems to be the strongest of the bunch.

That said, if you like medium balanced coffee, you should be happy. Hey, my mother-in-law loves it! But she didn't pay $250 for it!"

"The Breville single cup brewer is such a sleek machine in general but when compared to the black keurig machines it takes the cake. The vast array of kcups makes this a most desirable partnership. The my KCup storage and included scoop is such a nice touch. I love the temperature control and speed of brewing. It makes my morning coffee so much easier, all you do is pick a cup and enjoy!

I did have a machine malfunction but the customer service was so superb. I will definitely stick with Breville for all my kitchen appliances.

GREAT PRODUCT! AMAZING COMPANY!"

"Bought a Keurig, and 1 week later got a Breville 700 as a gift. Really liked the Keurig, but I LOVE the Breville. It is a quality product!!! I love looking at it on the counter. Other comments about noise are rediculous..it doesn't make any more noise than the Keurig. My old drip type maker made as much, or more noise. The ease of operation is amazing. A cup of coffee in about 25 seconds! What could be greater!"

"I had bought the 600 model on eBay. Loved the machine till it broke. Sent it back to the company as it was still warenteed and to my suprise, I just recieved brand new 700 model. I am now a customer for life. Great customer service.
I could not have asked for more. No hassel, just great customer service! Thank you"